Privacy Policy

1. Introduction

LightUrbanSpace ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines how your information is gathered, utilized, disclosed, and protected when you access our website lighturbanspace.site or employ our yacht charter services.

Your utilization of our services constitutes your acceptance of the data handling procedures detailed in this policy. This policy adheres to relevant privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related Canadian privacy legislations.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly supply to us whilst you:

• Reserve a yacht charter
• Get in touch with us via our website or telephone
• Sign up for our newsletter
• Complete any forms on our website
• Engage in any surveys or contests

Such details may encompass:

• Your name and method of contact (email, phone, physical address)
• Payment details (securely handled by third-party services)
• Specific preferences and requirements linked to the charter
• Emergency contact information
• Food preferences or health-related info (if disclosed)

2.2 Automatically Collected Information

When you peruse our website, we automatically gather specific data concerning your device and your behavior on our site:

• IP address and geographical data
• Type and version of your web browser
• Webpages you visit and the duration of your visit on our site
• Websites that referred you to us
• Device specifics (model, screen resolution, and so on)

2.3 Cookies and Tracking Technologies

To augment your experience on our site, we make use of cookies and analogous tracking mechanisms. With these, we aim to:

• Recall your selected settings
• Assess site usage and performance metrics
• Deliver tailored content
• Advance our services

You maintain the ability to modify your cookie settings through your browser controls or our own cookie consent feature.

3. How We Use Your Information

We apply the information gathered for these objectives:

• Service Fulfillment: To administer yacht charter services, manage reservations, and maintain communication regarding your bookings
• Client Support: To address your inquiries and offer support
• Financial Transactions: To handle payments and manage invoices
• Safety and Security: To ensure the security of our services and guard against deceptive activities
• Promotional Efforts: To send information about offers and updates, provided you've given permission
• Site Optimization: To monitor user interactions and enhance our website's functionality
• Regulatory Adherence: To fulfil legal and regulatory obligations

4. Information Sharing and Disclosure

Your personal data is neither sold, exchanged, nor rented to unrelated parties. However, your data may be shared in these situations:

4.1 Service Providers

We might disclose data to reputable third-party providers who support us with various tasks including payment processing, website operation, email campaigns, data analysis and performance monitoring, and client service.

4.2 Legal Requirements

In certain instances, your details might be revealed if mandated by legal stipulations or in response to lawful orders, emergency situations, or to investigate possible fraudulent or illicit conduct.

4.3 Business Transitions

Should our company undergo a merger, be acquired, or sell assets, your data could be transferred as part of the deal.

5. Data Security

We put into action suitable cybersecurity measures to shield your personal details from unauthorized access, changes, exposure, or obliteration. These precautions encompass encryptions, secure servers, controlled access, consistent reviews, and staff training.

While we strive for the utmost security, no method of data transmission or storage on the internet is infallible. Hence, we cannot vow for the absolute safety of your data.

6. Data Retention

We retain your personal data solely for the period necessary for the purposes for which it was collected or as required by law. Usual retention spans comprise:

• Charter reservations: 7 years for taxation and legal purposes
• Marketing engagement: until you opt out or have your data deleted
• Web analytics: 26 months duration
• Customer assistance: 3 years post last communication

7. Your Rights and Choices

You are entitled to certain rights such as getting access to your info, requesting amendments, calling for deletion under lawful circumstances, data portability, opting out of marketing, and having control over cookies. To action these rights, reach out to us with the contact information provided.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics to dissect our website traffic. You can opt out of this by using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our site might include links to social platforms that deploy their own privacy policies.

8.3 Payment Processors

All payments are effected through PCI DSS-accredited third-party processors.

9. International Data Transfers

Your information may be transported to, and processed within countries other than Germany, where we maintain our operations. We always ensure to uphold protective measures congruent with the privacy legislation applicable.

10. Children’s Privacy

Our services are not fashioned for individuals under the age of 13, and we do not intentionally collect their data. If you reason that a minor has provided us with personal details, get in touch with us without delay.

11. Changes to This Privacy Policy

Amendments to this Privacy Policy may transpire in light of shifts in practices or legal obligations. We will inform you by updating the policy on our website, notifying registered users via email, or displaying a notice on our platform. Using our services post the effective date conveys your approval of the modifications.

12. Contact Information

For inquiries about this Privacy Policy or our treatment of data, you may contact us:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads user consent policies. Cookie and tracking choices can be modified at any time through our cookie settings portal.